We respect your privacy and provide every account holder — both Users and Listeners — with the ability to request deletion of their account and associated personal data. Sukoon has two account types, and the deletion flow differs slightly between them; this page explains both paths, what information will be removed, and what information we may be required to retain for legal or operational purposes.
01How to Delete Your Account
The steps depend on which type of account you hold:
For Users
Delete directly in the app
As a User, you can delete your account yourself, directly from within the Sukoon app — go to Settings → Delete Account and confirm. Your account and its data are deleted directly; no email request or admin approval is required.
For Listeners
Admin-approved deletion
As a Listener, submitting a deletion request sends it to our admin team for review — to settle any pending payouts, active sessions, or earnings — and your account is deleted only after that approval.
Alternative: Request Deletion by Email
If you are unable to access the app — or prefer not to use the in-app option — you can also request deletion by email:
Email us at: trysukoon205@gmail.com
Subject line: Account Deletion Request
Please include the following information in your request:
- Whether your account is a User account or a Listener account
- Your full name
- The email address and phone number associated with your account
- Optional: Any additional details that may help us verify your identity
Once we receive your request, we will verify your identity. User requests are then deleted directly; Listener requests are additionally routed to our admin team for approval before deletion proceeds.
What Happens When Your Account Is Deleted
When your deletion request is completed, we will remove the following information from our systems:
✓ Name
✓ Email address
✓ Phone number
✓ Mailing address
✓ Payment or subscription information (if applicable)
✓ Any other personal information stored within your account
All associated usage data tied to your account profile will also be deleted.
Information We May Retain
Certain information may be retained for legal, administrative, or security purposes, including:
- Financial transaction records (required by law for tax/audit purposes)
- Logs necessary to maintain system security and prevent fraud
- Data stored in backups (automatically overwritten on routine backup cycles)
Any retained data is securely stored and protected until it is permanently removed according to our retention schedule.
Processing Time
Account deletion requests are typically processed within 7–30 days. User requests are deleted directly within this window once identity is verified. Listener requests go through an additional admin approval step first — to settle pending payouts, active sessions, or earnings — and are completed within the same 7–30 day window once approved. We will notify you when your request has been completed.
Need Help?
If you experience any issues while deleting your account, please contact our support team.
Privacy Policy
For more information about how we collect, use, and protect your data, please read our Privacy Policy.