Terms & Conditions

About Sukoon

Sukoon is a technology platform that connects Users seeking emotional support with independent Listeners, through chat, audio calls and video calls. Sukoon is designed to provide a safe space for conversation and emotional expression, but it is only a platform facilitating communication — it does not provide medical treatment, psychiatric care, psychotherapy, counselling, diagnosis, crisis intervention, emergency response, legal advice or financial advice. Opinions expressed during conversations belong solely to the individual participants and do not represent the views of the Company.

Definitions

• Account — a registered Sukoon account created by a User or Listener.
• User — an individual using the Platform to seek emotional support.
• Listener — an independent individual approved by Sukoon to provide emotional support to Users.
• Platform — the Sukoon mobile application, websites and related services.
• Wallet — the prepaid balance maintained within a User's Account, used to pay for sessions on a minute-based billing model.
• Session — a chat, audio call or video call conducted between a User and a Listener through the Platform.

Eligibility

The Platform is intended exclusively for individuals who are at least eighteen (18) years of age. By using the Platform, you represent and warrant that you are legally competent to enter into a binding agreement, that you meet this minimum age requirement, and that you are not barred from using the Platform under any applicable law, including on account of any unspent conviction or active court order relating to assault, violence, sexual misconduct or harassment. We do not knowingly permit use of the Platform by minors; if we become aware that a minor has registered or that a minor's information has been submitted, we reserve the right to suspend or terminate the account and remove the associated information.

Registration & Your Account

To use the Platform, you must register using your mobile number and verify it through an OTP, or through any other login method we may offer. During registration, we may collect your name, gender, date of birth, city, profile photographs, and other information described in our Privacy Policy. Your mobile number and email serve as your identifier when contacting support.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must not share your login details with anyone or allow another person to access your Account. If you suspect unauthorised use of your Account, notify us immediately at trysukoon205@gmail.com. Sukoon is not liable for any loss arising from unauthorised access resulting from your failure to safeguard your credentials.

By registering, you consent to receive SMS, push, email or in-app notifications relating to your Account, sessions, offers and Platform updates, subject to any preferences you may be able to manage under applicable law.

Nature of the Platform

The Platform provides communication services enabling Users and Listeners to connect for social interaction, emotional support and conversational purposes. The Platform does not promote, endorse or facilitate dating, matchmaking, matrimonial or romantic-introduction services of any kind, and must not be used for such purposes.

Listeners are independent individuals who offer emotional support based on their own experience, training and communication skills. Sukoon does not employ Listeners as staff, and does not guarantee, endorse or take responsibility for the qualifications, conduct, opinions, advice or statements of any Listener. Nothing said during a Session shall be construed as professional medical, psychiatric, legal or financial advice.

Community Guidelines & User Conduct

All Users and Listeners are expected to conduct themselves with dignity, respect and honesty. Unacceptable conduct may result in warning, suspension or termination of your Account, without refund. You agree that you will NOT:

• Post, transmit or share defamatory, abusive, obscene, profane, threatening, harassing, racially or sexually offensive, or otherwise unlawful content.
• Provide false, misleading or inaccurate information about yourself to Sukoon or to other Users or Listeners, or impersonate any person or entity.
• Solicit, advertise or conduct any commercial, promotional or business activity through the Platform.
• Attempt to discover, disclose or publish the real identity, contact number, or other personal details of a Listener or User obtained through the Platform.
• Attempt to contact or solicit a Listener or User outside the Platform, or bypass the Platform's wallet-based billing system in any manner.
• Share sexually explicit, nude or otherwise inappropriate content, or engage in sexual, abusive or harassing conduct during a Session.
• Record, screenshot or otherwise capture any part of a Session without the explicit consent of all participants; the Platform includes a screen-record block for this purpose, and any attempt to circumvent it is a breach of these Terms.
• Upload viruses, malicious code, or use bots, scripts or automated tools to access, scrape or disrupt the Platform, or probe, scan or test the vulnerability of our systems.
• Engage in stalking, harassment, unsafe or threatening behaviour towards any User, Listener or member of our support team.

Sukoon reserves the right to review reported conduct, remove content, and suspend or permanently terminate any Account, without prior notice and without refund, where we reasonably believe these Terms have been breached or the Platform has been misused.

Listener Program

Individuals who wish to become Listeners must complete Sukoon's onboarding and verification process, which may include identity verification, interviews, training and acceptance of Listener-specific policies. Approved Listeners are subject to a scoring, penalty and leave-management system administered by Sukoon to maintain service quality — including requirements around call acceptance, response times, and conduct standards. Sukoon may adjust a Listener's score, apply penalties, suspend, or terminate a Listener's participation in the program at its discretion for policy violations, sustained poor performance, or user complaints found valid on review.

Listeners are independent individuals and not employees, agents or representatives of Sukoon. Payouts to Listeners are governed by separate Listener payout terms and policies communicated during onboarding.

Wallet, Payments & AutoPay

Sessions on the Platform are billed on a minute-based model, deducted from the User's Wallet in real time. Wallet recharges and other payments are processed through independent, authorised payment gateways or banking partners; Sukoon does not intentionally store complete debit or credit card numbers, CVV details or internet banking passwords on its own servers.

Where enabled, the AutoPay feature allows you to authorise automatic or recurring payments for wallet recharges, subscriptions, in-app credits or other approved Platform services. You may manage or cancel AutoPay authorisation at any time through your Account settings or your bank/payment app, subject to processing timelines of the relevant payment provider.

Wallet balances, promotional credits, cashback and referral rewards are non-transferable, carry no cash value outside the Platform, and are subject to applicable expiry periods — unused wallet balances may expire after a continuous period of six (6) months. Recharge amounts are generally non-refundable; refund requests are considered only at Sukoon's discretion in exceptional cases such as duplicate payments, technical failures attributable to the Platform, or where required by law. Purchases made on Sukoon are not refundable upon Account suspension, deactivation or termination arising from a breach of these Terms.

Calls, Chats & Live Sessions

Sukoon facilitates real-time chat, audio and video Sessions between Users and Listeners. By participating in any Session, you agree to comply with these Terms, the Community Guidelines and the Privacy Policy.

Rules for Sessions

You agree that you will NOT: engage in harassment, bullying, hate speech or any harmful behaviour during a Session; share sexually explicit or inappropriate content; record or capture any part of a Session without explicit consent from all participants; impersonate another person or misrepresent your identity; or use a Session for solicitation, advertising or commercial activity.

Visibility & Recording Disclaimer

When you join a Session, your profile information, voice and/or video feed may be visible to the other participant, and by using the feature you consent to this. Sessions are not routinely recorded or saved by Sukoon; however, we may monitor or record communications, using automated tools and/or human review, for quality assurance, listener training, dispute resolution, fraud detection, investigation of complaints, and enforcement of these Terms, or as otherwise permitted by law. Users and Listeners are strictly prohibited from independently recording or distributing any part of a Session without consent.

Your Responsibility

You are solely responsible for anything you say, do or display during a Session, for exercising discretion in not disclosing sensitive personal, financial, medical or legal information, and for your conduct with other Users and Listeners, whether in-app or off-app. Sukoon is not liable for the actions, conduct or content of other participants.

Referral Program

Sukoon may offer a referral program under which Users can earn wallet credits or other rewards for referring new Users, subject to the specific terms, eligibility conditions and reward structures communicated in-app from time to time. Sukoon reserves the right to modify, suspend or discontinue the referral program, or to withhold or reverse rewards obtained through fraudulent, abusive or ineligible referrals, at its sole discretion.

Safety

Sukoon does not conduct criminal or formal background checks on Users or Listeners, and does not independently verify statements made by any participant. You are solely responsible for exercising appropriate caution and safety precautions when using the Platform and communicating with other Users or Listeners, and you accept the inherent risks of interacting with other individuals online. Sukoon makes reasonable efforts to keep Platform information accurate but does not guarantee its accuracy, completeness or reliability, and you rely on any information provided through the Platform at your own discretion and risk. All content and services on the Platform are provided "as is" and "as available."

No Emergency Services

Sukoon is an emotional support and conversation platform. It is not a medical service, psychiatric service, counselling service, crisis-intervention service, suicide-prevention helpline, or emergency response service of any kind, and it is not staffed or equipped to respond to emergencies.

Listeners are independent individuals offering peer-style conversation based on their own experience; they are not licensed medical or mental health professionals acting on behalf of Sukoon, and nothing said during a Session is medical, psychiatric, legal or financial advice, diagnosis or treatment, whether or not it is presented as such by a Listener.

If you or someone you know is facing a medical emergency, a psychiatric emergency, thoughts of suicide or self-harm, or any situation requiring immediate professional help, you must contact your local emergency services, a qualified healthcare professional, or a dedicated crisis helpline immediately. Do not rely on Sukoon, any Listener, or any conversation on the Platform for emergency assistance of any kind. Sukoon does not monitor Sessions in real time for signs of crisis and cannot guarantee that any Listener will recognise, respond to, or escalate a crisis situation.

Security & Anti-Hacking Provisions

Sukoon employs reasonable technical and organisational safeguards to protect the Platform, and you agree not to undermine them. Without limitation, you must not:

• Attempt to gain unauthorised access to the Platform, another User's or Listener's Account, or any system, server, or database underlying the Platform.
• Introduce or attempt to introduce any virus, malware, trojan horse, worm, time bomb, cancelbot, or other harmful or disruptive code or component to the Platform.
• Probe, scan or test the vulnerability of the Platform, or any system, security measure or authentication process implemented by us, without our prior written authorisation.
• Use bots, scripts, scrapers or other automated tools to access, extract, or interfere with data, content or functionality on the Platform.
• Circumvent, disable, reverse-engineer, or attempt to bypass any security feature of the Platform, including the screen-record block, encryption, rate limits, or wallet/billing safeguards.
• Interfere with or disrupt the integrity or performance of the Platform, its servers, or the networks connected to it.

Any tampering or attempted tampering with our technological infrastructure, or any suspected hacking or unauthorised-access attempt, will result in immediate action, which may include suspension or permanent termination of your Account without refund. We reserve the right to report such conduct to the appropriate law-enforcement or regulatory authorities and to pursue civil or criminal remedies to the fullest extent permitted by law. If you discover a genuine security vulnerability on the Platform, please report it responsibly totrysukoon205@gmail.com rather than exploiting, testing on live user data, or publicly disclosing it.

No Liability for Self-Harm, Injury or Loss of Life

Sukoon is a technology platform that enables interaction and conversation between Users and independent Listeners for general emotional support. It is not a substitute for professional medical, psychiatric or mental-health treatment. Neither Sukoon nor any Listener provides medical advice, diagnosis, treatment, therapy or crisis counselling of any kind — Listeners share personal experience and lend a listening ear, and their statements are personal opinions, not professional advice. Sukoon does not review, endorse, verify or take responsibility for anything said or exchanged during a Session.

To the fullest extent permitted by applicable law, Sukoon, its officers, directors, employees, and Listeners shall not be liable or responsible for any injury, self-harm, death (including death by suicide), or other harm suffered by a User, a Listener, or any third party, whether arising out of a Session, a Listener's conduct or statements, a User's own actions or decisions, or reliance on anything communicated through the Platform. Use of the Platform for emotional support and conversation is undertaken entirely at your own discretion and risk.

This limitation applies regardless of whether Sukoon, its Listeners, or its support team were aware, or ought reasonably to have been aware, of a User's distress, and does not create any duty on Sukoon or any Listener to detect, predict, prevent or intervene in any act of self-harm or suicide. If you or someone you know is in danger, please see Section 12 ("No Emergency Services") above and seek immediate help from emergency services or a qualified professional.

Intellectual Property & Content License

Sukoon and its licensors own all intellectual property rights in the Platform, including its design, software, trademarks, logos and content, excluding content submitted by Users and Listeners. You must not copy, reproduce, republish, distribute or create derivative works from any part of the Platform without our prior written consent.

By submitting any content through the Platform — including text, photographs, videos, profile information or introductory videos — you grant Sukoon a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify and display such content for the purpose of operating, promoting and improving the Platform. You retain ownership of your content, and Sukoon does not claim ownership of it. You must not upload any content that infringes the intellectual property rights, privacy or other rights of any third party.

Account Termination

Termination by You

You may stop using the Platform and/or delete your Account at any time using the account-deletion option in Settings, or by contacting our support team. Deletion may result in permanent loss of access to wallet balances, conversation history, preferences and rewards, except where retention is required by law. See our Delete Account & Data Removal page for the full process.

Termination by Sukoon

Sukoon may, in its sole discretion, suspend, restrict, deactivate or terminate your Account, without prior notice, where we reasonably believe you have breached these Terms, the Community Guidelines, misused the Platform, or engaged in conduct that is unsafe, unlawful, fraudulent or harmful to Sukoon, other Users, Listeners, or our support team. Such grounds include, without limitation, attempting to discover or disclose a Listener's real identity, harassment or unsafe behaviour, bypassing the wallet-based billing system, misuse of verification requirements, or interfering with Platform safety or monitoring systems.

Effect of Termination

Upon termination, your right to access the Platform ends immediately, and you may lose access to your Account and any associated data. Certain residual information — including interaction logs, monitoring data, verification records or chat excerpts — may be retained where necessary for legal, regulatory, safety, fraud-prevention or compliance purposes, as described in ourPrivacy Policy. Termination does not affect any payment obligations or legal claims that arose before the termination took effect, and purchases already made are not refunded solely on account of termination for breach.

Copyright Infringement Claims

You may not post, distribute or reproduce copyrighted material, trademarks or other proprietary content without the rights holder's prior written consent. If you believe your copyrighted work has been used on the Platform in a way that constitutes infringement, please write to trysukoon205@gmail.com with: a description of the copyrighted work and the location of the allegedly infringing material on the Platform; your full name, address, phone number and email; a statement of your good-faith belief that the use is unauthorised; and a statement, made under penalty of perjury, that the information provided is accurate and that you are the rights holder or authorised to act on their behalf.

Third-Party Services & External Links

The Platform may link to, integrate with, or rely on third-party services such as payment gateways, cloud infrastructure, analytics or communication tools. These services operate independently and are governed by their own terms and privacy policies, over which Sukoon has no control. Sukoon is not responsible for the availability, content, security or practices of any third-party service, and you use such services at your own risk. Please review the terms and privacy policies of any third-party service before engaging with it.

Disclaimers

Sukoon does not represent or warrant that: the Platform or any Session will be uninterrupted, secure or error-free; any Listener or User will be compatible, suitable or safe to interact with; any content or information on the Platform is accurate, complete or reliable; or that any defect will be corrected. Sukoon assumes no responsibility for any content that a User, Listener or third party posts, sends or receives through the Platform, and any reliance on such content is at your own discretion and risk. Sukoon disclaims all conduct by any User or Listener, on or off the Platform.

Limitation of Liability

To the fullest extent permitted by applicable law, Sukoon, its officers, directors, employees and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages — including but not limited to bodily injury, emotional distress, loss of data, loss of income, or damages arising from your conduct, another participant's conduct, unauthorised access, cyberattacks, system failures, or payment gateway failures — arising out of or relating to your use of the Platform, even where Sukoon has been advised of the possibility of such damages. Sukoon's aggregate liability arising out of or in connection with the Platform, however arising, shall not exceed the amount of fees you have paid to Sukoon in the month preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law.

Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Sukoon, its officers, directors and employees from and against all claims, liabilities, damages, losses, costs and expenses (including reasonable attorneys' fees) arising out of or relating to your access to or use of the Platform, your content, your breach of these Terms, or your violation of any applicable law or the rights of a third party.

Intermediary Status

Sukoon acts as an intermediary as defined under the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Terms, together with our Privacy Policy and Community Guidelines, are published in accordance with the applicable Rules governing access to and use of the Platform. Sukoon's role is limited to providing a platform that enables Users and Listeners to communicate, upload and share content, and Sukoon does not, and is not required to, actively monitor all content or communications exchanged through the Platform.

Grievance Redressal

If you have any concerns, complaints or grievances relating to your use of the Platform, these Terms, our Privacy Policy or Community Guidelines, please write to our Grievance Officer at the address below. We aim to acknowledge and address grievances within a reasonable period in accordance with applicable law.

Grievance Officer — Shivaura Wellness Private Limited

• Email: trysukoon205@gmail.com
• Address: 501, Synergy Space, Opp. Aashka Hospital, Sargasan, Gandhinagar, Gujarat – 382421, India

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat. This does not waive any right Sukoon may have to seek injunctive relief in any other jurisdiction to protect its rights.

Changes to These Terms

Sukoon may modify, update or replace these Terms at any time to reflect changes in law, business practices, technology, or Platform functionality. The updated version will be published on the Platform along with its effective date, and your continued use of the Platform after such publication constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Miscellaneous

• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced with one that most closely reflects its original intent.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Sukoon may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets, and the successor entity shall be bound by obligations substantially similar to these Terms.
• Entire Agreement: These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Sukoon regarding use of the Platform and supersede all prior communications on the subject.
• No Waiver: Sukoon's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
• Survival: Provisions that by their nature should survive termination — including Limitation of Liability, Indemnity, Intellectual Property and Governing Law — shall survive termination of your Account or these Terms.

Contact Us

Shivaura Wellness Private Limited

• Address: 501, Synergy Space, Opp. Aashka Hospital, Sargasan, Gandhinagar, Gujarat – 382421, India
• Website: www.trysukoon.app
• Support / Grievance Officer email: trysukoon205@gmail.com
• Phone: +91 8799181848